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How to Set Your Truck Drivers Up for Success

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Nearly every truck driver can tell a story about taking a job with a company that does not provide them with the tools and resources they need to be successful. Whether it’s poorly maintained trucks or a confusing onboarding process, there are some clear indicating factors that will impact a company’s driver retention rate. Truck driving is already a stressful occupation, which is why drivers will not hesitate to change companies if they feel their needs are not being met.  

To ensure that your company has a strong driver retention rate, you should set your drivers up for success from the moment they first apply to work for you. 

Clear Application & Onboarding Processes: Long applications, lack of response, or being treated like a number are several reasons drivers have cited about why they decided to join another company. To keep quality drivers, you must first be able to hire and onboard them successfully, which is why this step is so critical. Work with your recruiting department to ensure that there are clear goals about responding to drivers in a timely manner, making them feel welcome, and following up regularly during the process. Solid communication during this initial phase of employment lays the foundation for the drivers’ experience with your company as a whole. It is also advisable to have a driver mentor program to help facilitate a new driver’s experience once they join the team.  

Set Realistic Delivery Goals: Once drivers have joined your team there are several areas that they may run into issues while working, but we have noticed the top one is related to delivery. Many shipping companies set timelines that are extremely tight providing truck drivers with little room for error. Delivery times can be impacted by many factors including traffic and weather, so it is important to give drivers some flexibility to account for unexpected events. The last thing your company needs is drivers driving recklessly to meet tight deadlines.  

Providing Resources for Mental & Physical Health: Truck driving takes a toll on a person’s body both mentally and physically, which is why providing resources for your drivers is a key way to help set them up for success. Health issues common amongst truck drivers include stress, high blood pressure, obesity, depression, lack of sleep, and more. To mitigate these issues, it is worth providing benefits that allow drivers to take better care of their health including insurance, gym memberships, schedules that allow for sufficient rest, and paid time off. Companies can also provide equipment to help trucks become more comfortable including seat cushions which provide lumbar support.  

Balance Home Time with Time on the Road: Another way companies can help drivers be more successful and lead a healthier, happier life is by balancing time at home, with time on the road. As mentioned above, depression is one of the biggest issues facing truck drivers today and it is largely due to the amount of time spent alone. To help your drivers combat loneliness, it is important to make sure their schedule does not keep them away from home for weeks at a time and that they have plenty of breaks to communicate with their families.   

Regularly Maintain Trucks & Equipment: Deliveries are only possible if drivers can arrive at their destination safely and without issue. Drivers are often faced with trucks and other equipment that is not functioning properly. To ensure your team is able to do their jobs successfully, maintaining trucks and equipment regularly is a must.  

The market for experienced and quality truck drivers remains competitive, which is why it is vital to consider new and innovative ways to increase driver retention. For more tips on how to increase driver retention, make sure to check out our blog for employers regularly.  

Truck Driver Recruiting: Then vs. Now

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The trucking industry has been essential to the US economy for nearly a century, which means that drivers, recruiters, and industry experts have seen many trends come and go over the years. This is why with advancements in technology, new legislation, and a vacillating economy, it’s more important than ever to stay up to date on modern recruiting tips and tactics.  

 

When exploring current industry trends, it’s helpful to understand past practices to gain a better perspective on the future direction of driver recruiting. Here at Drive My Way, we’ve researched how the trucking industry and recruiting strategies have changed over time. Keep reading to find out more about the past, present, and future of recruiting and retaining quality drivers.  

 

The ‘Golden Age of Trucking’ 

Although commercial drivers have been responsible for transporting the majority of US freight since the early 1920s, there have been many changes over the years that have affected the challenges and benefits of working in this industry. These changes have in turn affected recruiters’ ability to attract and retain top talent.  

 

The industry saw a very rapid rise from initial developments in the early twentieth century to wide scale support from national organizations and the US government throughout the 1960s and 70s. Truckers making the journey from New York to LA became commonplace in these decades, especially following the development of organizations like the Federated Trucking Association of America and the American Highway Freight Association. At the same time, new truck stops began to appear across the country, making life easier for OTR drivers.  

 

The 1970s are sometimes referred to as the ‘Golden Age of Trucking’ due to drivers’ successful participation in unions and strikes protesting the rising fuel costs during the energy crises of 1973 and 1979. This decade saw a major increase in truck driver salaries, which led to an influx of new and younger drivers. The unionization of truck drivers resulted in Department of Transportation (DOT) regulations that improved the work life and safety of commercial drivers. And the popularity of  movies like Smokey and the Bandit didn’t hurt truck drivers’ reputation either!  

 

The Roots of Today’s Driver Shortage 

The 1980s, however, saw the trucking workforce to become de-unionized, which resulted in wages being cut nearly in half. These effects are still being felt today, as low salaries and insufficient benefits are often the number one cause for driver turnover. In the decades since, recruiters have had to work harder to come up with creative strategies to find and recruit top talent and incentivize them to stay.  

 

For a long time, recruiters looked mostly to truck driving schools as their sourcing pool for candidates. This often led to companies sponsoring these schools to create a direct pipeline. In recent years, digital recruiting strategies and changing driver preferences have created a unique array of channels for recruiters to utilize. 

 

“The evolution of driver recruiting over the last decade has not been subtle,” said Lance Pshigoda, VP of Sales at Drive My Way. “Organizations who have not embraced technological advancements that address time-to-hire analytics, driver processing speed, and industry specific onboarding platforms are struggling not just to remain competitive, but to survive.”  

 

Recruiting Today 

Nowadays, social media is the fastest growing channel for recruiters. Professional social networks like LinkedIn, digital job board sites like ZipRecruiter and Indeed, and casual networks like Facebook have changed how recruiters reach out to and build relationships with potential drivers. Utilizing social media is especially important to reach younger drivers, as the average age of a professional truck driver in 2023 is over 40 years old, which represents 72% of the professional truck driver population, according to Zippia.  

 

“Driver retention is as important, if not more important, than hiring in today’s environment given the investment costs associated with sourcing applicants.  Targeting a younger generation of the driver population cannot be accomplished by simply upping signing bonuses and offering new equipment to drive,” said Pshigoda.  

 

“Today’s emerging driver population wants to know they have a career trajectory, and an organization that is invested in their individual success.  That they are partners in the company’s success rather than employees easily disposed. A clear, expedited hiring and retention plan outlined for both the driver and the organization employing them ensures longevity and the successful venture of the partnership.” 

 

Recruiters trying to encourage diversity in the drivers they hire and retain are also implementing strategies like referrals, internships, and driver mentor programs. These advancements support drivers who are underrepresented in industry settings, such as women and people of color. Diversifying your recruiting pool and supporting new hires with modern strategies are important steps to stay ahead of the curve in a competitive market.  

 

Over the years, there have been many changes to the trucking industry that have affected how recruiters find and retain top talent. In today’s world, it’s essential to stay up to date on modern strategies and leave room in your recruiting budget to try innovative solutions. Looking at past trends can be helpful in understanding what drivers are looking for now and how they search for jobs in today’s market. 

 

For more tips on recruiting truck drivers, download our Ultimate Guide to Truck Driver Recruiting, or reach out to us on social media!  

How to Recruit Truck Drivers in 2023

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Recruiting and retaining quality truck drivers is one of the biggest priorities for companies across the country in 2023. As one of the largest occupations in the United States, companies are always looking for new ways to hire. The question is, how do you recruit truck drivers, while simultaneously increasing your retention rate? The answer is to get creative and stand out from your competitors.  

What Are Truck Drivers Looking for in Their Next Job?  

With so many options available, truck drivers are making careful considerations before they accept a job offer. Trucking is one of the toughest jobs out there and drivers want to make sure the company they work for aligns with their career goals and personal needs. Some of the most common benefits that drivers look for include:  

  • Fair Pay 
  • Consistent / predictable home time 
  • Health Insurance 
  • Retirement Options 
  • Versatile Schedule & Paid Time Off 
  • Ongoing Training & Development  

When deciding how to recruit truck drivers to your team, you will want to ensure that you offer a comprehensive benefits package that is appealing to drivers in all stages of life, including those who are single, married, have children, etc. Offering competitive pay, bonuses, and regular raises is also key in attracting and retaining drivers. Ultimately, each driver you hire is going to have unique needs, so working with each person to understand what he/she wants during the recruitment and hiring process is also important.  

Who Are Your Potential Candidates?  

When companies consult with us about how to recruit truck drivers, we always want to make sure we help them identify the type of candidates they are looking for to fill their open positions.  

  • How much experience would you prefer they have? 
  • What are the routes you need filled?  
  • What can a driver expect in terms of pay, perks, and benefits? 
  • Do their values and work ethic match the company’s mission?  
  • Do you need drivers interested in team jobs?  

It is also important to remember that the demographics for truck drivers have evolved in recent years and your top candidates may not be the same as they were ten, or even five, years ago. The United States Census Bureau states that, “Among younger truckers under age 35, more of them are women, Hispanic and more educated than their older counterparts age 55 and older. They are more likely to be high school graduates and have some college education.” With that said, old recruiting tactics may no longer apply in trying to connect with a younger demographic or with women entering the trucking industry.   

Millennials 

A key demographic that is emerging with truck drivers is Millennials. This age group ranges from 27-42 and were born in, or after, 1981. This age group is less than the median age of truck drivers, which sits at 46, but offers potential for companies looking to recruit new talent. Truck drivers in this age range are looking for positions that will fit well with their lifestyle including benefits packages, flexible schedules, opportunities for advancement, positive work culture, and community. Recruiting a younger demographic requires creativity and willingness to foster an online presence on social media.  

Women 

“The percentage of professional drivers who are female has increased to 13.7 percent in 2022, an increase of more than three percent since 2019,” according to the Women in Trucking Association (WIT). With this substantial increase, companies must be more cognizant of the female demographic and what it will take to recruit female drivers to their teams. WIT offers a couple strategies to help recruit and retain drivers including broadening the talent search to include underrepresented demographics, including the female demographic, as well as offering opportunities and benefits that would resonate with female drivers.  

By recognizing the unique capabilities of different demographics, you can diversify your candidate pool and recruit talent from across the board.  

A Few Things to Avoid During Recruitment  

According to the U.S. Bureau of Labor Statistics, “between 1995 and 2017, the annual turnover rate at large TL carriers averaged 94.0 percent and that at small TL carriers averaged 79.2 percent.” This alarming statistic shows that recruiting new employees is more than just onboarding; it is an ongoing relationship that must be fostered to be mutually beneficial for company and employee.  

Recruiters can follow all the best tips out there when it comes to finding top truck drivers to join their teams, but certain mistakes can end up costing even the most experienced recruiters a new hire at present, or later down the road, if an employee feels unhappy with his/her position. During the recruitment and onboarding process it is vital to remember: 

  • Communication is Key: From the first interaction to successfully onboarding a new driver, communication is the foundation of a successful relationship. People feel valued when they feel that employers are keeping them updated on where they are at in the hiring process and have a support system once they accept an offer. Even after onboarding, touching base with your recruits and asking for their feedback, goes a long way in establishing loyalty and increasing retention.  
  • Hire More Than the Stereotypical Truck Driver: As discussed earlier, the demographics for new drivers entering the market are very different than they used to be, so it’s important to keep an open mind when it comes to reviewing resumes and interviewing candidates. Don’t rely on referrals alone, consider the benefits of hiring younger drivers, female drivers, and even new drivers, especially for team jobs.  
  • Make It Personal: Drivers want to feel that they have a connection to your company, so offering personalized feedback is a nice touch during the recruitment process. Company-wide, it is also important to create a culture that makes each employee feel valued and that there is a community atmosphere.  

For more tips on recruiting truck drivers, download our Ultimate Guide to Truck Driver Recruiting. We look forward to helping you recruit and hire for your team! 

Hiring Drivers? Read These 5 Important Tips to Set Realistic Recruiting Goals 

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Recruiting truck drivers can be tricky. With the ongoing driver and freight shortages, coupled with evolving hiring practices industry wide, it is important to have clear standards and policies that follow realistic and measurable recruiting goals.  

 

Every company has different hiring practices depending on fleet size and capability, so setting realistic recruiting goals is an important step for your company to find top talent who are the right fit for the job. Keep reading to find out Drive My Way’s 5 tips to set realistic recruiting goals that will take you from hiring to onboarding in no time.  

 

Understand and Define the Need 

How many drivers do you need? Do you know which drivers are necessary for each market? These are important questions to ask yourself when setting foundational goals in recruiting. If you set goals regarding how many drivers you need and the necessary qualifications, you will be able to assess if your sourcing strategy will provide enough candidates that fit the criteria needed for your company. This is why it is essential to know where potential candidates are looking for jobs or industry updates.  

 

It’s also important to understand why the opening exists to be able to create hiring goals. If a driver is retiring, how far in advance should you be looking for a replacement? If you’re anticipating growth within your company, how should this reflect in your hiring practices? Defining your company’s demand is an important step to creating specific and attainable recruiting goals.  

 

Set Goals on a Timeline 

Setting goals is a key part of working ahead of time and being prepared. The hiring process can take a lot longer than you anticipate. Background checks and drug clearing house processing alone can add days or weeks. Allotting extra time and being flexible when creating will help you remain on track and still be able to measure your success.  

 

Even with goals set, you should still start ahead. Strike up connections with potential candidates, even if the time isn’t right yet. You’ll thank yourself later for being proactive now, by networking with drivers who could be a fit down the road.  

 

Establish Clearly Defined Minimum Qualifications  

Save yourself time and money by setting recruiting standards specific to your company. Well defined hiring criteria will ensure that every candidate meets the basic requirements, so you can spend more time with these candidates to eventually find the perfect match. It’s also important to be up front about your minimum qualifications. For example, if your company requires hair-follicle drug testing and you mention this on the job posting, candidates may self-select out and save you both in the long term. 

 

You also can’t have unrealistic expectations for applicants. You might prefer drivers to fill out an extensive application, but in today’s competitive market, drivers tend to not fully complete applications until all their questions have been answered. Be sure to make job listings mobile-friendly, and don’t be afraid to reach out to candidates with partially completed applications or you could lose top talent by setting unattainable goals.  

 

Provide Goals with Incentives for Recruiters 

Providing recruiters with incentives is a smart move to encourage high hiring rates and team morale while achieving your recruitment goals. When doing this, it is also important to make sure to have goals measuring quality metrics and not just hiring volume.  

 

As potential candidates progress through the phases of the hiring process (sourcing, screening, interview and selection, background check, offer and acceptance, orientation and training), it is important to measure your conversion rates through each of these phases to ensure efficient and effective practices. Providing incentives for recruiters successfully bringing candidates through this process will help you achieve your goals while keeping your team invested in the company.  

 

Set Goals From Recruiting to Orientation  

You have to look at the total candidate experience. As a recruiter, the job isn’t finished until the driver has officially started, and retention is a key measurement of recruiter success. To improve retention rates, hold the recruiter accountable for not just hiring the driver, but also for retaining them. By setting goals and providing incentives along each stage of the hiring process, your recruiters will ensure that they will create an open channel of communication with the candidate that should exist even after they’ve been hired. 

 

Metrics like volume of candidates attending an orientation, the speed of the process, and the amount of support they receive along the way are important markers to monitor and adjust when creating recruitment strategies.  

  

Setting goals for driver recruitment can help you achieve the results your company is looking for, but it’s important to keep one more thing in mind. Every step of the recruitment process should be measurable and able to be evaluated at any time. This means that recruiters should do a good job at marking where candidates are in the process, and management should organize and remain up to date on qualitative and quantitative results.  

 

Here at Drive My Way we’re always looking to learn more about the best recruiting processes and hiring strategies. If you have any ideas for us, please reach out on our  social media so we can continue learning!  

How Truckers Against Trafficking is Making a Difference

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Truckers Against Trafficking

What is Truckers Against Trafficking?

Founded in 2009, Truckers Against Trafficking (TAT) has quickly become a powerful force in the fight against human trafficking. Collaborating with trucking industry associations, motor carriers, government transportation agencies, law enforcement agencies such as the FBI, and even truck stops and travel plazas, TAT has trained over 730,351 drivers and personnel to identify and report instances of human trafficking. Their efforts have resulted in over 2,250 calls to the national trafficking hotline by truck drivers alone, leading to the identification of 612 human trafficking cases and the rescue of 1,133 victims.

Truckers Against Trafficking knows that trucking and busing professionals play a critical role in the fight against human trafficking. As the guardians of our nation’s highways, you possess a unique vantage point to root out traffickers who exploit our transportation infrastructure for their own selfish purposes. By partnering with TAT, you become an invaluable asset in the fight against this atrocity.

Truckers Against Trafficking has spread its wings and taught members of state trucking associations to be vigilant in identifying and reporting cases of human trafficking. Today, all 50 state associations have received training—up from just eight a few years ago. This powerful network of truckers, bus lines, and major airlines provides a watchful eye, ensuring that human traffickers have nowhere to hide. In addition, some bus lines and airlines now offer travel vouchers to survivors of human trafficking to ensure their safe return home. This growing network of eyes and ears makes our roads safer for everyone.

Truckers Against Trafficking has formed partnerships with numerous companies in the transportation industry to raise awareness about the signs of human trafficking. Bridgestone, for example, is a proud partner of TAT and has integrated anti-trafficking training into regular driver safety meetings. The salesforce has also been educated on what to look out for when on the road. By working together, these companies and TAT are making a tangible difference in the fight against this heinous crime.

There is a Hotline For Reporting Human Trafficking

Before the establishment of Truckers Against Trafficking (TAT), truckers only reported sporadic tips about human trafficking. However, with TAT’s efforts, there has been a significant increase in calls to the National Human Trafficking Hotline at (888) 373-7888, with the option to also text 233733. In 2017, TAT reported that nearly half of the cases generated by truckers’ calls involved minors. TAT’s collaboration with the trucking industry and law enforcement agencies has made a tangible difference in the fight against human trafficking.

Available Resources for Education/Training about Human Trafficking

Truckers Against Trafficking offers free training materials such as a training DVD, wallet cards, and window decals to educate and train individuals and organizations on how to identify and report human trafficking. Show the training DVD to your staff and provide them with wallet cards to spread awareness. You can also give the wallet cards and training DVD to carriers when they come to your office. Once you have trained your staff, you can register as an officially trained organization/department with Truckers Against Trafficking and become an invaluable asset in the fight against human trafficking. Contact truckers@gmail.com to receive your free training materials today. 

Other Ways to Help

Stay vigilant for any suspicious activity and report any potential instances of trafficking. Keep an eye out for young girls or boys loitering around truck stops or entering and exiting trucks. Be attentive to the conversation on the CB radio, and be on the lookout for code words such as “lot lizard” or “Commercial Company,” or any cryptic descriptions of a child, rates, or sex acts. It’s crucial to report any indicators of trafficking, no matter how seemingly insignificant they may appear, to the tip lines. Educate yourself about the issue by ordering Renting Lacy: A Story of America’s Prostituted Children, a gripping account that exposes the dark underworld of the trafficking industry through the stories of those who live there. Available in paperback, e-book, and audio book formats, so you can listen on the road.

Of course, there’s still more work to do. Companies in every industry can join the fight. Police departments don’t have the resources or manpower to end human trafficking on their own. And they shouldn’t have to. We all use our nation’s roadways. Whether we’re individuals, small businesses or large corporations, we have a responsibility to educate ourselves about this national epidemic—and do our part to help end it!

Sources:

“How Truckers Can Stop Human Trafficking”, American Trucker, Nov.1, 2017.

“More States Signing on to Enlist Truckers Against Human Trafficking”, Trucking Truth, June 24, 2019.

Advantages of Truck Driving Jobs for Veterans

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truck driving jobs for veterans

The Benefits of Truck Driving Jobs for Military Veterans

Trucking jobs offer a host of advantages, particularly for military veterans seeking flexibility with their hours. After serving their country, many veteran truck drivers can relish weekends, nights, or days off to spend quality time with their loved ones. What’s more, some drivers can take their family or pets along for the ride, which is especially thrilling for kids.

Apart from spending time with family, trucking jobs for military veterans enable drivers to explore some of the most stunning parts of the country, including snow-capped mountains, major cities, and the iconic Iowa 80 mega truck stop.

CDL jobs are an excellent choice for veterans as they typically offer good salaries, sign-on bonuses, job security, and various other benefits. Moreover, they provide ample opportunities for career advancement. Among the many job options available to veterans after their military service, CDL jobs are one of the best for both them and their families.

In addition to the undeniable benefits of a career in truck driving for veterans, there is another crucial aspect to consider. The transportation of goods across the country is an essential aspect of our economy. Without truck drivers, this would not be possible. Much like our nation depends on the military for security and protection, we also depend on truck drivers to keep our economy thriving. It is gratifying to know that you play a crucial role in the functioning of this entire country.

Why Veterans Should Consider a Truck Driving Career

Military veterans have a natural edge when it comes to truck driving careers. The skills learned in the military, across various branches and roles, can be effortlessly applied to truck driving. With a successful military career, you most likely already have the traits that make for a great commercial truck driver. Don’t be surprised to realize how much potential you have in this line of work.

Work Environment

Truck driving careers offer a unique blend of independence and camaraderie. Drivers enjoy the freedom to choose their own hours and income while also being supported by their carrier and a tight-knit community of fellow drivers. With the potential for high earnings, a career in truck driving is an attractive option for veterans seeking a fulfilling and flexible career path.

Skills and Requirements

Truck driving demands a thorough understanding and adherence to rigid government safety regulations and company policies, which include mandatory rest periods and defensive driving practices. Adhering to these guidelines is essential for truck drivers to enjoy a long, prosperous career. Most veterans already possess the fundamental skills that trucking companies seek during intensive training and field experience, such as situational awareness, dependability, leadership, management, and teamwork. Furthermore, disciplined and committed military veterans won’t have any trouble acquiring specific driving skills through CDL training and driver orientation.

Waive the skills test!

Veterans with significant military driving experience may be eligible for a skills test waiver, and those with a CDL from their time in the military can start their driving career with a higher pay rate.

Job Security

Veterans seeking job security, a steady income, and retirement options should consider a truck driving career. Your talents are in high demand. It’s an excellent career transition option for retired veterans with the added benefit of company benefits.

The trucking industry needs skilled and dedicated drivers. Fortunately, military veterans possess the qualities and capabilities that make them ideal candidates for a successful career in truck driving. With the added benefits and support available to veterans, this path offers a promising and fulfilling option for those seeking a new direction.

ultimate guide to truck driver recruiting

Ultimate Guide to Truck Driver Recruiting

Current ways of recruiting truck drivers just don’t work anymore. That’s because recruiting isn’t a transaction. This ultimate guide helps carriers recruit for retention.

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Revving Up Your Hiring Process: 3 Expert Tips

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In the fiercely competitive world of trucking, it’s the drivers who hold all the cards. They have the luxury of choosing between various carriers, weighing up pay, benefits, and home time. And when it comes to getting that next paycheck, they want to be hired fast. The carrier that can convert prospects to drivers the quickest holds a distinct advantage. Enter lead velocity – the measure of how swiftly you can turn applicants into new drivers. With so many carriers vying over a limited pool of drivers, you don’t want to lose out to the competition simply because they moved faster than you. Here are three expert tips to help you turbocharge your hiring process.

Tip 1: Prioritize Your Efforts on the Cream of the Crop

As a trucking recruiter, you’re constantly inundated with prospects. However, only a small percentage of them will ultimately convert into drivers for your fleet. It’s crucial to focus your efforts on the cream of the crop and avoid wasting precious time on unqualified candidates. Don’t risk losing the best drivers to other carriers because you’re bogged down with unproductive work. Prioritize your limited time and energy on the top prospects by using automated methods like landing pages and ranking systems to help you identify the most promising candidates.

Maximize your lead-to-hire potential by utilizing landing pages and automated methods to screen top candidates efficiently. Lead ranking is a must-have tool to ensure that you focus on the cream of the crop and avoid losing top talent to competitors. Don’t waste precious time on unproductive leads that won’t convert to drivers – prioritize your energies on the most promising candidates.

Tip 2: Automate the Process

Streamline your hiring process by automating paperwork, including DOT applications, release forms, I-9, W2, and other new-hire forms. Instead of wasting hours filling out paperwork, drivers can complete them in just 20-30 minutes with electronic forms that are easily accessible on the go. Make sure to choose mobile-friendly forms to avoid losing potential hires due to technical difficulties. By automating the less glamorous parts of the hiring process, you can focus on building personal relationships with drivers during orientation. If you automate certain steps, it frees up that time to spend one-on-one with the drivers during orientation. Take advantage of the face-time with drivers to build relationships in-person, instead of asking them to complete forms that take an hour.

Tip 3: Lead Efficient Orientations

One of the reasons the lead to hire process may take too long for drivers is because of long or delayed orientations. Of course, it’s risky to just breeze through orientation. That time is crucial for onboarding as drivers need to be welcomed to the organization, learn about the culture, meet their dispatchers, and learn more about the company. One trick to getting around this is to offer more frequent orientations so that the soonest one beats out other carriers.

Make sure to offer orientation a few times a week to meet the schedule needs of your new hires

Offer flexibility with orientation schedules to accommodate the needs of your incoming drivers. To save time, consider moving some training items to an online learning system, allowing drivers to complete some learning materials from the comfort of their own homes. By automating these less exciting parts of orientations, you can maximize the value of in-person interactions and make the orientation process shorter. This approach ensures that drivers receive the necessary onboarding while minimizing the time they spend on paperwork.

 

ultimate guide to truck driver recruiting

Ultimate Guide to Truck Driver Recruiting

Current ways of recruiting truck drivers just don’t work anymore. That’s because recruiting isn’t a transaction. This ultimate guide helps carriers recruit for retention.

Get the Ebook

How to Handle Staff Changes on Your Recruiting Team

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recruiting teamStaff changes are always difficult, no matter what industry or company you work for. Whether you’re dealing with one of your best recruiters leaving the company or trying to train a brand new recruiter on how the trucking industry operates, these situations can have a dramatic impact on your department if not handled correctly. If your recruiting team has recently undergone changes, here are some tips on how to keep the disruption to a minimum.  

When a Recruiter Leaves

Make an Action Plan

The worst thing that can happen when a recruiter leaves your company is for them to have been handling some important responsibility, and for no one to know what to do once they’re gone. 

If you’re in a situation where a driver gives you two weeks’ notice, have them use those two weeks to take stock of all the things they do. If there’s some responsibility they handle that no one else on your team does, have them create process documents and tutorial videos for them. Then you can work with the recruiter to come up with a plan for who will take over those responsibilities in the interim while you try to replace them.  

Conduct an Exit Interview

We’ve talked at length about the importance of conducting exit interviews for drivers who are leaving your organization, but the same is true for recruiters.  

If possible, you always want to find the reason why they’re leaving your organization. It could be as simple as a big increase in compensation that you’re not willing or able to match. Other times, it could be because of the culture of the team, unrealistic (as they perceive them) recruiting goals, or disputes with individual team members.  

Sometimes reasons that the recruiter presents may be part of “he said, she said” drama, but other times it could indicate a big problem in your team that could cause over recruiters to leave as well. No matter what the reason is, it’s important to learn what it is and investigate it quickly.  

When Bringing in a New Recruiter

Make Responsibilities Known Early

Have you ever started a job, only to find after your introductory meetings that you have no idea what you’re supposed to be doing? This happens far too often in many workplaces, and especially recruiting.  

Make sure that from the start, your recruiters understand their what their job functions and responsibilities are. This doesn’t mean that they have to be perfect at their jobs off the jump, but they shouldn’t be wondering two weeks in, “Is this my job or someone else’s?” 

Keep Mentoring, Even After Training

Recruiting is a difficult job normally, but recruiting in the trucking industry presents an even bigger challenge. Truck drivers, especially experienced ones, are savvy job seekers who will want to know that the recruiter they’re talking to knows their stuff.  

Drivers may ask technical questions that have to do with runs, home time, or the equipment itself that recruiters most likely won’t know the answers to without at least a few months to a year’s experience. While this situation can’t be avoided, you can make it easier for your new recruiters by making sure you’re always available to help in these situations.  

A good exercise is to ask your recruiters to make a note of any technical questions they didn’t have an answer to. Then you can hold a weekly meeting where you go over these questions and the ideal answer to them. If you’re short on time, this can also be done via an email blast to the department.  

Another way to show new recruiters that you’re a mentor to them is by taking calls with drivers in front of them. Training is great, but hearing an actual recruiter talk to a real driver is a great way to mentor your new recruiters and show that you’re one of them, and part of a team; not just their supervisor. 

Staff changes can’t be avoided. What can be avoided is having a lapse in productivity because of a staff change. Keep these tips in mind the next time there’s a new or exiting recruiter in your department, and you’ll be fine.   

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Not Hiring Truck Drivers? Don’t Let It Stop Your Recruiting

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hiring truck drivers

Recruiting is all about building, maintaining, and nurturing personal relationships. In this uncertain time, there’s one counterintuitive rule to remember. Even if you’re not hiring truck drivers, keep recruiting. Doing so will help you smoothly transition back to hiring drivers when your fleet is back to normal. 

Maintaining your recruitment efforts may seem like the last thing you’d want to do when you’re downsizing. Don’t be lulled into complacency. If you only focus on your plans for the next few weeks, you will be too late. Continuing to nurture your pipeline is critical to your company’s long-term health, but your strategy may have to change as a result of the global health crisis. Uncertain times require improvising, adapting, and overcoming obstacles. When you’re not actively hiring truck drivers, focus on building relationships in your recruitment pipeline. Here are a few best practices.

1. Don’t Lose Interested Applicants

As HR professionals know all too well, recruiting isn’t a faucet that you can turn on and off. Leads that are not consistently nurtured will turn cold and disengage. Even when you’re not hiring truck drivers, it’s important to develop your relationships for future employment.

Consider that consumers typically take three to nine months to make a decision. In this case, your jobs are a product, and applicants are your consumers. Most people spend the majority of our waking hours at work, and making a job change is a really big decision.

It’s too early to predict when freight demands will increase and hiring will resume, but you need to be ready. Continue to build a relationship with interested drivers. Found out what is important to them and whether you are a good fit. Then, when the time comes to bring in drivers, you’ll be prepared to quickly fill your open positions.

2. Stay Visible

Dee Sova from Prime Trucking

Example Campaign from Drive My Way

It’s important to stay top of mind for drivers even if you’re not hiring right now. While more drivers are in the market for a new job now, the competition remains very high for experienced, high performing drivers with exceptional safety records. A lull in recruiting is a good time to promote marketing campaigns. Highlight your current drivers with tasteful video campaigns.

There is no better endorsement for being a great place to work than one from current drivers who are happy that they joined and chose to stay. You can also take advantage of social media trends like #thankatrucker. Provide resources for current and prospective drivers to increase brand awareness and strengthen ties to your company. 

As a recruiter, it’s important to keep your energy high even when working from home. Continue making calls to drivers. Cultivating relationships in a hiring slowdown will make you an obvious choice when drivers are changing jobs in the future. Drivers are not shy about sharing their experiences with others. Employers will be remembered for the actions they took and how they treated drivers during this difficult time. 

3. Fine-Tune Your Message

With uncertainty rippling through the trucking industry, clear, positive communication is more important than ever. As a fleet, the best strategy is to be transparent about your position.

If you are not hiring new drivers, be honest with applicants. Even if you are not able to offer jobs right now, be a resource to drivers.

In recruitment conversations and all other company messaging, strive to acknowledge the current hardships, be authentic, and offer valuable, curated information that drivers can use. This is also an opportunity to optimize your outreach with video campaigns and a mobile-friendly interface. Setting the appropriate tone helps drivers respect and relate to your brand and will foster relationships with potential hires. 

4. Seek Out Opportunities That May Be Available in a Few Months

A hiring lull is the perfect time to look toward the future. The strategic recruiting plan that you laid out in early 2022 may or may not be the right fit for your company going forward. As you approach hiring for 2023 and beyond, do you anticipate your hiring needs changing? What is different about the drivers you need to recruit and how will your company meet those demands? Use the Drive My Way Ultimate Guide for Truck Driver Recruiting to create a comprehensive recruitment plan for the months ahead.

It is more important than ever to understand what drivers prioritize in a job.

Previously, drivers may have been asking for local jobs or flexible rider policies. Now, their focus may be on PTO policies for sickness or your truck cleaning standards. Listen carefully to what drivers are looking for and shape your marketing and recruiting efforts accordingly. This recruitment slowdown is also a great time to offer operations experience to recruiters to help your whole team align with current drivers’ experiences. Pairing a recruiter with a dispatcher or terminal manager may give them a perspective on drivers’ needs.

5. Prepare for Continued Remote Processes

Slowly but surely, companies are re-opening and finding a new normal. The widespread shutdowns due to COVID-19 will continue to ease, but the effects of the pandemic are likely to linger for far longer. With millions of Americans becoming remote workers overnight, virtual recruiting and onboarding have become the norm for many companies. Even as restrictions on in-person work environments are relaxed, prepare to manage your candidate lifecycle virtually.

While the circumstances have caused us to adapt and be distant, that does not mean that we have to lose the personal connection. In recent years, several companies, including Luma Brighter Learning, have started offering online Learning Management Systems (LMS) for onboarding truck drivers. It’s a strategy that is effective for both companies and drivers. We spoke with Luma Brighter Learning CEO, Gina Anderson, and she shared her perspective on why synchronous online learning is a great option for trucking fleets.

“The carriers are saving time, they’re saving money, they’re becoming more efficient, and they’re making their drivers happy.” Gina continued, “There’s not one way to train people. That’s why it’s so valuable to be able to provide mixed methods of training [using platforms like Luma]. You don’t have to get rid of synchronous (same-time) training — you can do it online. Drivers can learn any time, any place.”

Gina Anderson went on to add that it’s no longer a question of whether or not to implement online learning systems for drivers. Drivers still value real-time connections with peers, mentors, and trainers, so companies should be asking themselves how to make virtual onboarding possible. Asking drivers to complete the basics in a synchronous online environment is a cost-effective strategy to streamline your onboarding process while still complying with social distancing restrictions and engaging your driver community.  

ultimate guide to truck driver recruiting

Ultimate Guide to Truck Driver Recruiting

Current ways of recruiting truck drivers just don’t work anymore. That’s because recruiting isn’t a transaction. This ultimate guide helps carriers recruit for retention.

Get the Ebook

How to Incentivize Recruiters to Recruit for Retention

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recruit for retention
Many companies, either intentionally or inadvertently, incentivize driver recruiters to prioritize hires above all else. In some cases, this is an effective short-term solution but often, it does not hold companies in good stead in the long run. Instead, recruit for retention. Lowering driver turnover can dramatically save recruiting costs because there are fewer drivers to replace. Strong driver retention also improves company culture and driver satisfaction. While they may occupy different line items on the budget, recruitment and retention are points along the same spectrum. In your fleet, take concrete steps to incentivize driver recruiters to recruit for retention.

Analyze Your Current Structure

truck driver recruiter

The first step to incentivizing driver recruiters to recruit for retention is to assess your existing program. Frequently, recruiters are incentivized for fast hires. Bonuses based on achieving a set number of hires in a specific time frame or rewards based purely on hiring numbers are just that. When recruiters are put under extremely tight deadlines, this exacerbates the problem. Recruiters are likely getting lots of drivers through the door, but that does not necessarily mean those drivers are highly qualified or likely to stay. 

In addition to analyzing the incentivization structure for recruiters, take time to observe several recruiting conversations. How are recruiters connecting with potential candidates? What questions are they asking drivers? Are they taking the time to understand what these drivers are looking for in a job? The personal touch of a driver recruiter can make a big difference in first impressions. Recruiting for retention may require retraining driver recruiters to approach conversations with candidates as relationship-building opportunities.

Change the Reward Target

Once you have a clear view of your existing recruitment incentivization structure, decide whether you are effectively prioritizing retention. If not, determine the necessary changes to make retention the goal. 

One of the most common ways to incentivize recruiters is through a rewards system. Rather than rewarding recruiters for hires, consider distributing rewards only for new drivers who stay at least 30 days. If you feel a longer time period is necessary, try 60 or 90 days. Drivers often leave because of unmet expectations. So, encouraging recruiters to prioritize retention necessitates that they vet drivers carefully and clearly communicate job expectations to reduce quick turnover.

Drivers often leave because of unmet expectations. Encourage recruiters to be candid and transparent to better recruit for retention.

To ensure follow-through from recruiters, consider asking for notes about each driver’s future plans. This requires recruiters to ask each driver about their long-term priorities as well as the immediate qualifications needed for the job. Remember, even though many companies incentivize recruiters with financial rewards, there are other options. Vacation time as well as internal or external recognition are also significant motivators for many recruiters!

Train Recruiters From the Start

trucking recruiter on phoneFrom the moment of onboarding, driver recruiters should be trained to look at recruiting as a long game. Explicitly tell recruiters that the company’s mission is to minimize turnover and maximize retention of quality drivers. Train everyone who works closely with drivers to recruit through conversations to foster strong relationships. This may be a change from previous jobs that focused exclusively on hires, so it’s important to continuously reinforce recruitment for retention in both words and actions. 

After you make any necessary changes to the incentivization structure and train drivers to recruit through conversations, you are ready to revamp your recruiting – almost! As you restructure incentives, make sure you are setting recruiters up for success. Even the best recruiters cannot boost driver retention for poor jobs.

Drivers want jobs that meet their financial and home time needs, are a good fit for their skills, and have a company culture of respect. Without these components, recruiters are fighting a losing battle. To incentivize driver recruiters for retention, change the reward targets, train recruiters to have conversations, and make compelling job offers. 

ultimate guide to truck driver recruiting

Ultimate Guide to Truck Driver Recruiting

Current ways of recruiting truck drivers just don’t work anymore. That’s because recruiting isn’t a transaction. This ultimate guide helps carriers recruit for retention.

Get the Ebook