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work life balanceFor the vast majority of the American workforce, their workday is fixed. Once their shift is over, they’re able to go home and spend their free time with their family and friends and sleep in their own bed.  

For truck drivers, specifically OTR and regional drivers, this isn’t a reality. These drivers are out for days, sometimes weeks at a time, living on the road and dealing with everything that comes with it.  

In the past, truck drivers have dealt with having little home time as frustrating but permanent part of the job. But, in light of many factors, especially the Covid-19 pandemic, truck drivers have begun to value having a work life balance and expect generous home time policies from the carriers they work for.  

Make Home Time a Priority

For any carrier that is serious about not only recruiting, but retaining top talent, making a concerted effort to offer their drivers a quality work life balance is a must. This means not only offering a blanket home time policy but being flexible with the individual needs of your drivers.   

We were able to speak with two Drive My Way clients about how they structure their home time policies and why it’s important from a recruiting and retention aspect for drivers to have generous home time. 

How does your carrier make an effort to increase the home time of your drivers?

Tim Waite and Karen Murphy, JRayl,

“We pride ourselves on planning to have our regional drivers home every weekend, as is promised during the recruitment process. As a company, this is very important to us because our owner was a driver himself and understands how vital home time is for our drivers. Additionally, we do our absolute best to tailor home time to the needs of each specific driver, whether it be more/less home time, or being home on certain days of the week.” 

Susie Kosmicki, ARD Trucking,

“Our driver managers are trained to understand the importance of work and home life balance. We have programs in place to assure that our drivers get the home time they need. Driver satisfaction has always been important at ARD Trucking since the very beginning. We make home time one of our top priorities.”

Make on the Road Feel Like Home

No matter how good of a home time policy you have, OTR and Regional drivers still spend a lot of time away from home. A good way to make drivers feel more comfortable on the road is to let them bring a little piece of home with them, whether that’s by offering a Rider/Pet policy, or upgrading your fleet’s amenities.

Aside from home time, what does your carrier do to make drivers feel more at home while on the road?

Tim Waite and Karen Murphy, JRayl,

“We have a rider policy that allows a friend, significant other, or child to ride along with them. Additionally, we continue to update our fleet with new trucks to ensure our drivers have the latest safety technology and the most comfortable truck possible. For example, all our new trucks come with a built-in refrigerator to assist with healthy eating on the road. 

We assign mentors as needed so our drivers can communicate amongst themselves, as well as a check-in program with our Driver Experience Team to make sure new family members are feeling at home while on the road and appreciated. We have also updated our Akron terminal, where a lot of drivers stop at various times of the day. The updates include a new and improved Driver Lounge with recliners, TVs, washer/dryer, relaxation rooms to rest, and Men’s/Women’s locker rooms.” 

Susie Kosmicki, ARD Trucking,

“We offer a rider policy at ARD Trucking. Having a family member ride along not only provides company, but it also allows the other person to see and understand what it is a professional truck driver goes through day to day.  Also, our 24/7 driver support goes a long way. Our drivers are always able to get in touch with someone when needed.”

Home Time Matters a lot, but it isn’t Everything

Giving drivers a quality work life balance is extremely important, but it’s only one piece of the driver retention puzzle. This is why carriers should work towards making their drivers feel like they have a second home while they’re on the road through driver appreciation efforts and a strong company culture.  

Tim and Karen finished with these thoughts, 

“We do our best to make a connection in the early stages with our drivers to establish that they should always feel welcome and comfortable coming to us for any reason whatsoever. We strongly feel our drivers are part of a family, and never to be treated like a number.

We have different awards to further show appreciation for our drivers, including Drivers of the Month and Year, as well as the Million-Mile Club. We give out apparel and gift bags during orientation and during Driver Appreciation Week every year. We acknowledge anniversaries and birthdays and try to form relationships with their family members when we host special events like cookouts, bowling, dinners, etc.” 

Susie finished with these thoughts, 

“I think home time is more important now because of the deficit of drivers these days. Finding anyone to carry a CDL Class A driver’s license is difficult because of the over the road lifestyle. Lack of home time is one of the biggest reasons drivers leave companies so carriers that can offer quality good home time are giving drivers a great incentive to come aboard.”

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home time

Home time is a very important job benefit to many drivers. Communicating policies clearly sets drivers’ expectations from the start. As with all driver communication, strive for clarity, consistency, and empathy. Set your policies early, but prepare a few flexible solutions for the times when unexpected emergencies arise. Implement these best practices for communicating home time with drivers, and get to know the most frequently asked questions.

1. Give the Details Early

Home time is cited as a top priority for many drivers. In our Drive My Way Driver Happiness Survey, time at home was ranked more important than Bonuses and Benefits, Equipment, and Route/Location among other factors. Only pay and company culture ranked higher when drivers answered what was attractive to them in a job. With that in mind, make sure to list home time in job descriptions.

Allowing drivers to decide right away whether the job is a good fit for them ensures you’ll only interview drivers who are a good fit. 

Home time policies should also come up in a job interview. If drivers don’t ask, be clear in stating your policy, especially if there are any unique elements to it. This is another opportunity to ensure that your recruitment policies prepare you for strong driver retention. Communicating policies early and often helps set a tone of transparency for new drivers.

2. Strive for Consistency

Clear home time policies go a long way with drivers. When possible, follow a clear pattern for days off. For some companies, this will be easy. For others, a consistent schedule simply isn’t practical.

Whether you offer 2 weeks on the road 2 days off or 7 days on 1 day off, be as consistent as possible within your scheduled routes.

Drivers want to know what they can expect and may be planning family events around their time off. Stay as close to their anticipated schedule as you’re able to, and share changes with advance notice. 

3. Put it in Writing

Home time should be clearly stated in the hiring contract. While it may seem unnecessary, putting home time in writing is good protection for both the company and drivers. If your policy is in writing, it ensures consistency among drivers. If you do have different policies for seniority or other factors, make sure that is clearly outlined so there is no favoritism at play. 

Having expectations set in writing also manages company optics. There should be no question about why drivers have different home time policies. Visible policies are good for clarity upfront and protect you if disputes occur later.

4. Be Understanding

Inevitably, drivers will request time off that is different from their standard home time policy. When extenuating circumstances arise, be flexible when you’re able to. Understandably, it’s not always possible to get drivers home immediately. Strong communication is your best asset. In difficult situations, be sympathetic, and use neutral language as you explain the situation. Empathize with the driver and work to identify a solution that works for both parties.

5. Be Prepared for Driver Questions

Home time is very important to most drivers.  Drivers who are willing to be out for weeks may still have obligations at home. They speak highly of companies that recognize this and try hard to get them home when they need it. Because home time is so important, questions are a guarantee.

Here are some of the most common questions that we get at Drive My Way.

  1. Is home time truly guaranteed?
  2. Do I have a say in when I take my time?
  3. Will I work weekends or be off?
  4. Will I be home for my reset? 
  5. Are the home time and mileage really what is listed in the job description or communicated in the interview?

TruckingTruth also shares a few common driver FAQ.

  1. What happens in case of an emergency?
  2. How are loads assigned?
  3. What hours will I work each day?

6. Identify Areas for Flexibility

If drivers stay with your fleet for long enough, they will likely request time at home outside their typical policy at some point. Additionally, new drivers might ask about for more time at home in a hiring interview. Before those conversations arise, consider how you can offer flexibility in a way that works with you.

One option is to offer a take your truck home program. If drivers don’t have to add the extra miles to and from a terminal, that means more time with their loved ones. Another option is to offer an emergency policy. Drivers might be granted a minimal, set number of days to use in case of personal emergencies. Partner or pet ride-along programs also offer drivers similar benefits while keeping them on the road.

driver happiness and retention survey

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