How to Improve Driver/Dispatch Communication 

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Effective communication between truck drivers and dispatchers is a cornerstone of success in the trucking industry. It can lead to immediate improvements in delivery times, enhanced driver safety, and increased employee satisfaction.  

 

However, maintaining clear and consistent communication is not without its challenges. The important relationship between drivers and dispatchers is often tested by a variety of obstacles, including differences in communication styles, technology limitations, and unclear expectations from both sides. These challenges can lead to misunderstandings, delays, and a negative impact on overall operational efficiency.  

 

Looking for ways to improve communication between your drivers and dispatch team? Keep reading to find out the most common challenges, best solutions, and how technology can be a crucial tool in workplace communication.  

 

Challenges to Driver/Dispatch Communication  

Many factors can impact communication between drivers and dispatch, leading to misunderstandings and operational inefficiencies. Understanding the root of these discrepancies is crucial to ensure smooth and effective communication.  

 

It’s increasingly common for dispatchers to be hired from outside the trucking industry, often lacking direct experience in the field. Although this can provide dispatch teams with a unique perspective, it can also result in a mismatch of expectations and communication styles. Dispatchers may not fully grasp the challenges drivers face on the road, such as navigating tight schedules, dealing with unexpected delays, or managing fatigue.  

 

This lack of understanding can create friction and make it difficult for drivers and dispatchers to communicate effectively. To bridge this gap, it is essential to invest in training and communication-building exercises that help dispatchers better understand the driver’s perspective and to foster empathy and improve communication on both sides.  

 

Another significant challenge is the use of outdated communication tools. Legacy systems or inefficient communication platforms can hinder the flow of information, leading to delays and errors. For example, relying on manual check-ins or older mobile radios can slow down the relay of critical updates, such as route changes or weather alerts. When drivers and dispatchers are not equipped with reliable, real-time communication tools, even small issues can escalate into major problems, affecting the entire operation. 

 

4 Tips to Improve Driver/Dispatch Communication  

Whether these common problems are currently affecting your team or not, these strategies are essential for maintaining and improving communication between drivers and dispatch. 

 

Invest in Communication-Building Training 

Building effective communication should begin on day one by providing communication skills training for both drivers and dispatch. Consider including lessons on active listening, clear and concise messaging, and conflict resolution skills.  

 

Role-playing exercises can be particularly effective, allowing dispatchers and drivers to step into each other’s shoes and simulate real-world scenarios where communication is critical. This hands-on approach helps reinforce the importance of empathy and understanding, leading to more thoughtful and effective interactions. 

 

Both sides should come away from training understanding the other’s perspective, as well as the best ways to communicate and resolve potential issues.  

 

Regular Check-Ins and Concise Communication  

Emphasize to both drivers and dispatch the importance of structured check-ins at key points during a journey, including providing ETAs, break times, and any delays or delivery changes.  

 

It is also helpful to encourage drivers and dispatch to use standardized communication protocols to ensure clear and concise communication, including specific codes or phrases. Avoiding jargon and using simple, clear language can prevent misunderstandings, and specific instructions ensure both sides have the same expectations.  

 

Leverage Technology  

There are many ways that modern technology can help trucking companies increase operational efficiency and improve communication between drivers and dispatch.  

 

Modern communication tools, like fleet management software, mobile apps, and real-time GPS tracking systems, are worthwhile investments for every carrier and facilitate seamless, instant communication. Mobile apps that offer video chat features can be useful for providing face-to-face communication when needed, helping to form a more personal relationship between drivers and dispatch.  

 

Automated alerts and notifications can also be extremely beneficial, keeping both drivers and dispatchers informed about important updates, such as changes in delivery schedules, traffic conditions, or weather disruptions.  

 

Feedback and Continuous Improvement  

Creating an environment where drivers and dispatchers feel comfortable giving and receiving feedback leads to continuous improvement and growth on both sides.  

 

Similar to offering routine driver engagement surveys to gauge workplace satisfaction, asking employees for their input on improving communication and operations will demonstrate your commitment to fostering a collaborative and responsive workplace. This approach shows that you value their insights and are willing to make changes based on their experiences and suggestions. 

 

Acting on the feedback you receive is crucial. When drivers and dispatchers see that their input leads to tangible changes, it reinforces trust and encourages ongoing participation. This not only strengthens communication but also enhances overall morale and engagement, creating a more unified and effective team. 

 

 

For more advice on staying ahead of the curve in today’s competitive industry, be sure to check out the rest of our Employer Blog posts and connect with us on social media.  

By the Numbers: ROI Achievements of Our Top Clients

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In the narrow-margin world of trucking, Return on Investment (ROI) isn’t just a buzzword—it’s the lifeblood of successful recruitment strategies. At Drive My Way, we’re proud to partner with industry leaders who are revolutionizing their approach to driver recruitment. Today, we’re pulling back the curtain to show you the tangible results our top clients have achieved. These aren’t just numbers; they’re a testament to the power of strategic, data-driven recruitment. 

 

Let’s dive into the metrics that matter most: cost per hire, retention rates, time to hire, and hiring volume. These figures tell a compelling story of efficiency, quality, and growth. 

 

Custom Ecology Inc.: Mastering High-Volume, Low-Cost Hiring 

When it comes to balancing quantity and quality, Custom Ecology Inc. sets the gold standard. This waste transportation leader has achieved remarkable results: 

 

  • $227 Cost Per Hire 
  • 50 Drivers Hired On Average Every Quarter 

 

Custom Ecology is bringing on board a small fleet’s worth of drivers every three months, at a cost that’s a fraction of industry averages. How? By leveraging Drive My Way’s precision matching technology to identify candidates who aren’t just qualified, but are an excellent fit for their unique culture and needs. 

 

“It’s time-consuming to go through all the applicants that don’t even have the experience or qualifications,” says a representative from Custom Ecology. “Drive My Way definitely came through with that by sending those applicants that we knew had experience.” 

 

NFI: Where Quality Meets Quantity 

NFI, a leader in dedicated transportation, proves that you don’t have to sacrifice quality for quantity: 

 

  • 85% Retention Rate of Drive My Way Hires 
  • 26 Hired Drivers in 3 Months 
  • $577 Cost Per Hire 

 

These numbers tell a powerful story. Not only is NFI bringing on nearly nine new drivers a month, but they’re also keeping them. In an industry where turnover rates often exceed 90%, an 85% retention rate is nothing short of remarkable. It’s a testament to the power of finding the right fit from the start. 

 

“Drive My Way doesn’t give us thousands and thousands of leads. They give us hundreds of qualified leads,” an NFI representative shares. “That saves us time from having to screen drivers who aren’t a fit and focus on the ones who meet our qualifications.” 

 

Gulf Winds International: The Retention Champions 

For Gulf Winds International, an intermodal logistics leader, the focus is on long-term success: 

 

  • 96% Retention Rate 
  • 11 Owner Operators Leased On Average Every Quarter 
  • $1,210 Cost per Hire 

 

While their cost per hire might be higher than some, Gulf Winds is playing the long game—and winning. A 96% retention rate means they’re not just filling seats; they’re building a stable, experienced workforce. For owner-operators, who often have their pick of companies to work with, this level of satisfaction speaks volumes about Gulf Winds as an employer of choice. 

 

Argos USA: Scaling with Precision 

Argos USA, a major player in the ready-mix concrete industry, showcases how to scale effectively: 

 

  • 40+ Drivers Hired On Average Every Quarter 
  • $717 Cost Per Hire 

 

These numbers reflect a company that’s growing rapidly without compromising on quality. By maintaining a cost per hire well below industry averages while bringing on over 160 drivers a year, Argos USA is positioning itself for sustainable growth. 

 

“The matching technology that Drive My Way uses to connect us with quality, interested drivers is what makes them different,” an Argos USA representative notes. This technology-driven approach is clearly paying dividends in their recruitment efforts. 

 

Stevens Trucking: Speed and Efficiency in Action 

Stevens Trucking proves that fast hiring doesn’t mean cutting corners: 

 

  • 15 Hired Drivers in 6 Months 
  • $600 Cost Per Hire 
  • 11 Days Average Time to Hire 

 

An 11-day average time to hire is fast in the trucking industry. This speed, combined with a very competitive cost per hire, showcases the power of streamlined, efficient recruitment processes. Stevens Trucking is getting quality drivers behind the wheel faster, minimizing lost revenue from empty trucks. 

 

Analyzing the Numbers: What Do They Tell Us? 

Looking at these success stories, several key trends emerge: 

 

Cost Efficiency: Our top clients are achieving costs per hire ranging from $227 to $1,210. Even at the higher end, these figures are competitive, especially when considering the quality of hires and retention rates. 

 

Impressive Retention: Retention rates of 85% to 96% are game-changing in an industry plagued by high turnover. These numbers translate directly to reduced training costs, improved safety records, and enhanced operational efficiency. 

 

Speed of Hiring: With time-to-hire as low as 11 days, our clients are able to respond quickly to market demands, ensuring they have the workforce needed to meet customer needs. 

 

Scalability: Whether it’s 11 owner-operators a quarter or 50 company drivers, our clients are proving that quality hiring can be done at scale. 

 

The Common Thread: Strategic, Tech-Enabled Recruitment 

What sets these companies apart? They’ve all embraced a data-driven, technology-enabled approach to recruitment. By leveraging Drive My Way’s precision matching technology and industry expertise, they’re able to: 

 

  • Target the right candidates from the start, reducing time wasted on unqualified applicants. 
  • Create compelling job postings that resonate with high-quality drivers. 
  • Streamline the application and screening process, reducing time-to-hire. 
  • Match drivers not just with best fit jobs, but with companies where they’re likely to thrive long-term. 

 

The ROI of Strategic Recruitment 

When you reduce cost per hire by hundreds or thousands of dollars, and then multiply that by dozens or hundreds of hires per year, the savings are substantial. When you improve retention rates by 20%, 30%, or more, you’re not just saving on turnover costs; you’re building a more experienced, efficient, and safer fleet. 

 

But perhaps the most significant ROI isn’t captured in these numbers. It’s in the peace of mind that comes from knowing you have a reliable pipeline of quality drivers. It’s in the ability to say “yes” to new business opportunities because you’re confident in your ability to staff up quickly. It’s in the improved safety records, customer satisfaction, and company culture that come from having the right drivers in your fleet. 

 

As one of our clients put it, “Drive My Way feels like having your own recruiting agency on retainer without the heavy-duty cost.” 

 

Ready to Transform Your Recruitment ROI? 

If you’re inspired by these results and ready to revolutionize your approach to driver recruitment, we’re here to help. At Drive My Way, we’re not just a service provider—we’re a partner in your success. Let’s work together to create your own ROI success story. To hear more from our customers, browse our featured case studies. 

 

Contact us today to learn how we can tailor our proven strategies to your unique needs. Your future top performers are out there. Let’s find them together. 

What Technology is Worth Investing in for Your Fleet?

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Deciding which modern technologies are actually worth the initial investment can be difficult.  

 

As any fleet manager knows, trucking conferences, industry experts, and rising entrepreneurs are always promoting the newest technologies designed to save your fleet money and time.  

 

While some technological advancements have the potential to become industry standards, others remain beneficial only to certain carriers and may not justify the cost for every fleet. Keep reading to find out which modern innovations could provide a significant return on investment to your fleet by analyzing their practical benefits, compatibility with existing operations, and long-term value.  

 

Six Technologies Worth Considering for Your Fleet  

 

Route Optimization Software 

Reducing unnecessary mileage to save on fuel costs and minimize wear and tear on vehicles is one of the top goals of every motor carrier. Optimized routes not only save carriers money on fuel and repairs, they also improve delivery times and lead to lower emissions, contributing to greener operations.  

 

Route optimization software works by using algorithms to determine the most efficient routes, considering traffic, seasonal conditions, and predictive analytics to plan routes and offer real-time updates and ETAs.  

 

Most route optimization software can integrate with GPS devices, telematics systems, and transportation management systems (TMS). They also often offer APIs for seamless integration with existing fleet management tools. 

 

Telematics Systems 

Although sometimes debated for their monitoring of driver behavior, telematics systems provide real-time tracking of vehicles, allowing for better fleet management and quicker response to issues.  

 

By monitoring behavior such as speeding, harsh braking, idling, and more, these systems provide feedback to improve safety and lower operational costs. Telematics can also alert fleet managers to maintenance needs before they become critical, reducing downtime and repair costs.  

 

Telematics systems typically connect via the vehicle’s onboard diagnostics (OBDII) or CAN-BUS port. Additionally, they can integrate with ELDs, route optimization software, and TMS. 

 

Electronic Logging Devices (ELDs) 

Although paper logbooks have been an industry staple for as long as drivers have needed to comply with the FMCSA’s Hours of Service regulations, electronic logging devices have quickly become the best option to cut down on paperwork and save drivers time.  

 

In fact, ELDs, which monitor location, engine hours, vehicle movement, and miles driven, are now required for any drivers who previously maintain records of duty status (RODS). Some drivers remain exempt, but the benefits of ELDs are likely to sway any concerns regarding the initial investment.  

 

ELDs quickly and accurately provide data on driving hours, which can be used to optimize scheduling and improve efficiency. They also are compatible with any truck, able to connect to the vehicle’s engine to record driving time and integrate with telematics systems and TMS for comprehensive fleet management. 

 

Advanced Driver Assistance Systems (ADAS) 

Features like automatic emergency braking, forward collision warning, and lane departure warnings make advanced driver assistance systems an essential modern technology in maintaining safe driving practices and preventing accidents.  

 

Vehicles equipped with ADAS also may qualify for lower insurance premiums due to their enhanced safety features and ability to significantly reduce accidents. When a dangerous situation arises, ADAS can react in just tenths of a second, while a driver, on average, can take between 1 to 2 seconds to respond to it.  

 

ADAS can be integrated into new vehicles or added as aftermarket solutions. Additionally, they work alongside telematics systems and can be part of autonomous vehicle technologies. 

 

Transportation Management Systems (TMS) 

While many of these technologies predominantly assist in the efficiency and safety of truck drivers, transportation management systems work to streamline the daily requirements of fleet managers and carriers.  

 

TMS is software designed to plan, execute, and monitor the movement of goods from origin to destination. It manages route planning, shipment tracking, carrier management, and paperwork, ensuring smooth logistics operations by coordinating shipping modes, warehouse management, and freight billing.  

 

By providing real-time visibility and streamlining processes, TMS enhances supply chain efficiency, enabling companies to achieve better control and cost savings while improving customer satisfaction.  

 

Electric Vehicles (EVs) 

One of the most talked about innovations of the past two decades, electric vehicles have continued to grow in popularity and ability in recent years. Although incorporating EVs into a fleet comes with the highest upfront cost of any technology on this list, the benefits can easily justify this investment depending on the carrier.  

 

Studies have shown that an average electric vehicle owner can save up to $1,000 each year on fuel costs, not to mention the potential government tax incentives and breaks as environmental legislation continues to pass nationwide.  

 

EVs are also often touted as a safer option, as they are usually equipped with the most up-to-date safety features including ADAS and telematics. Beyond the cost, the most challenging downside of EVs remains the lack of charging infrastructure, especially in rural areas.  

 

 

 

What technologies have changed your fleet? Which ones were not worth the investment? Connect with us on social media today and let us know what you think about the newest innovations in the trucking industry.  

The Advantages and Disadvantages of Electric Trucks for Your Fleet

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When it comes to hot topics in the transportation industry, there’s hardly one as divisive or impactful as the rise of electric vehicles (EVs).  

 

As the push for greener and more sustainable practices gains momentum across all sectors, freight carriers find themselves at a crossroads, weighing the benefits and challenges of adopting EV technology. 

 

Keep reading to learn how investing in electric trucks can reduce operational expenses and improve efficiency, along with important considerations to make before adopting this new technology. 

 

What are the Benefits to EVs? 

A lot of progress has been made in recent years to improve EV technology, from an increase in charging infrastructure across the nation to improved vehicle engine functioning.  

 

While some challenges remain for carriers looking to make the transition, there’s no denying the major impact that investing in electric trucks can have on every fleet, no matter the size.  

 

  • Reduced emissions and improved sustainability are some of the most significant benefits of switching to electric trucks. In the United States alone, where diesel-fueled delivery trucks and trailers only compose around 4% of total vehicles, they generate nearly half of nitrogen oxide emissions and close to 60% of fine vehicle particulates.   

 

Electric trucks, however, produce zero tailpipe emissions, significantly reducing greenhouse gasses and air pollutants. This makes EVs a logical choice for carriers looking to reduce their footprint.  

 

Additionally, as state-level and federal environmental regulations on the transportation industry continue to increase, EVs have become the best alternative for fleets looking to abide by changing legislation. Many governments also offer incentives such as tax credits, grants, and rebates for purchasing electric vehicles, which can offset the higher initial costs. 

 

 

  • Lower operating costs is another perk to investing in electric trucks. Although the upfront investment of making the transition can be daunting, the Georgia Institute of Technology found that electric trucks are around 50% more efficient to operate than diesel trucks, making them at least 20% less expensive than diesel-fueled ones. 

 

Because electric trucks have simpler engines and don’t need oil to operate, they incur fewer mechanical issues and require less frequent servicing than traditional diesel trucks.  

 

  • Increased efficiency is a proven benefit of adding electric trucks to a fleet. Electric trucks offer high torque and smooth acceleration, which can improve driving performance and efficiency.  

 

Studies have also shown that when it comes to deliveries that require frequent stops, such as city routes or last mile delivery, EVs perform better than traditional diesel trucks. This is partially because electric trucks use regenerative braking systems that capture and reuse energy during braking, further enhancing their efficiency.  

 

EVs are also often touted as a safer option, as they are usually equipped with the most up-to-date safety features such as emergency braking, forward collision warning, automatic lane-keeping and enhanced traction control systems.   

 

What are the Drawbacks? 

As with any new technology, it’s crucial to consider the potential challenges and difficulties of making the transition. Ongoing discoveries and advancements in EV technology mean that the landscape is continually evolving, requiring careful consideration. 

 

  • The high upfront cost often is enough to scare fleet managers away from investing in electric trucks. Because they are relatively new technology and are not as widespread as diesel trucks, the initial investment in EVs remains far higher than traditional vehicles.  

 

  • Limited range is another common concern for motor carriers. Electric trucks typically require at least an hour to recharge fully even with the fastest systems, which can be a significant drawback for long-haul routes.  

 

Electric trucks have an average range of 200-500 miles per charge, with a longer range requiring a larger battery. However, the larger the battery, the longer it will take to reach a full charge.  

 

  • Limited availability of charging stations must also be considered, especially due to the limited range of electric trucks. Although charging infrastructure for EVs has drastically increased across the country in recent years, rural areas still have significantly fewer options than cities.  

 

  • Longevity and familiarity are important factors to consider when discussing the future of EVs. Electric trucks and vehicles simply haven’t been around long enough for experts or users to fully understand their long-term performance, durability, and maintenance needs. This lack of long-term data means that potential issues, such as battery degradation over time and the overall lifespan of the vehicles, are not yet fully known.  

 

Additionally, when it comes to repairs, many technicians are still in the process of learning the intricacies of EV technology. This can lead to longer repair times and increased costs as diagnostic procedures for electric vehicles are still evolving. The availability of replacement parts and specialized tools for EVs is also not as widespread as it is for diesel-powered trucks, potentially causing further delays in maintenance and repairs.  

 

 

Looking for more information on the newest tps and trends in the trucking industry? Be sure to check out the rest of our Employer Blog posts and follow us on social media to stay up to date.  

Auto Hauling Within the Trucking Industry 

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One of the most interesting parts of the trucking industry is that each unique freight comes with its own distinct advantages, challenges, and government regulations.  

 

Auto hauling is no exception, especially due to the valuable and heavy nature of this freight. From relationships with brokers to FMCSA regulations, there are many considerations to make before starting out as an auto hauler.  

 

Whether you’re an industry veteran or looking to find out the basics of this important job, keep reading for our comprehensive introduction to auto hauling.  

 

Understanding Auto Hauling 

Auto hauling, also known as car hauling, is the business of transporting vehicles from one place to another by trailer. Often serving dealerships or private customers, auto haulers use a variety of trailers depending on the specific requirements of the customer.  

 

There are three types of trailers that an auto hauling carrier can invest in: open, enclosed, and flatbed.  

 

Enclosed hauling trailers are the most protective, keeping the cars from exposure to any outside elements such as rocks, wind, or rain. This usually leads to a higher service cost for enclosed hauling, and often is reserved for higher end automobiles. Enclosed trailers can usually only handle 1-6 vehicles at a time, whereas open carriers can sometimes handle up to 9-12.   

 

Auto haulers must also consider the industry-specific needs of each customer. These are some of the potential industries that regularly need auto hauling.  

  • Original Equipment Manufacturer (OEM): Auto hauling for OEMs involves transporting vehicles from the manufacturer to dealerships for sale to consumers. Efficiently managing and swiftly moving large inventories is crucial in this context. 
  • Retail: Dealerships may need to transfer vehicles between locations or reorganize their lots to make room for new inventory shipments. Car hauling helps facilitate these necessary adjustments. 
  • Fleet Management: Corporate fleet vehicles require careful management and maintenance, often involving car hauling. This includes transporting vehicles being decommissioned, damaged and needing repair, or reassigned to different employees across the country. 
  • Rentals: Rental car companies frequently need to redistribute their fleet to meet fluctuating demand. For example, during the summer, rental cars might be shipped to vacation destinations to accommodate the influx of seasonal visitors. 
  • Remarketing: This process involves selling used cars from rental or corporate fleets. Efficient auto hauling is essential for moving these vehicles to various sales points. 
  • Privately Owned Vehicles (POV): This involves transporting individual vehicles owned by private individuals. Each vehicle is typically shipped separately, needing specialized handling. 

Challenges of Auto Hauling 

Like any unique freight, auto hauling comes with its own drawbacks and considerations. For carriers, it is essential to keep these in mind to avoid damaging freight or relationships with customers.  

 

Vehicles are some of the most valuable and heavy freight that can be transported, putting a lot of pressure on carriers and auto hauling drivers.  

 

Tommy Valenzuela, Director of Recruiting at Hansen & Adkins Auto Transport, believes that the key to successful auto hauling is recruiting drivers with the right level of commitment and expertise.  

  

“When you get somebody who’s going to put in the work and dedication it takes to be an auto hauler, I think that really speaks volumes on who the individual is, and the respect that they have for the job that they do,” said Valenzuela  

  

“It takes a lot of time and dedication and knowledge to learn how to load your truck. Are you going to be over the weight limit or too tall? And if you are, now you’re three and a half hours into your day, and you have to restart and do it all over again.”  

 

Drivers should receive updated, specialized training on vehicle loading and securement, safety regulations and compliance. Regulations are bound to change over time, which means it is essential to keep an eye on news from the Department of Transportation (DOT) and Federal Motor Carrier Safety Administration.  

 

The DOT enforces strict height and weight regulations for car haulers to ensure the safety of both the drivers and other motorists on the road. Currently, the maximum allowable width is 8.5 feet, and the total gross weight must not exceed 80,000 pounds. Additionally, no single axle should carry more than 20,000 pounds.  

 

The DOT also stipulates that all car haulers must carry at least $750,000 in liability insurance coverage. 

 

Building Relationships with Brokers 

Another important consideration to make as an auto hauling freight carrier is the role of auto transport brokers. Not all customers will decide to go through brokers, but many times they play an important part in connecting carriers to customers seeking car shipping services.  

 

Brokers often handle logistics, paperwork, and communication allowing carriers to focus on their drivers and transporting the vehicles. 

 

The process starts when a shipper, (an individual or business), contacts a broker to arrange car transport. The broker then searches their network of carriers to find an available carrier. Once a carrier is available, the broker assigns the shipment to them, communicating details about pickup, delivery, and payment to both parties. After the run is completed, the broker collects payment from the shipper and pays the carrier. 

 

Due to the large part they can play in the process, it is important for carriers to build strong relationships with reliable brokers. Be sure to choose reputable brokers with positive reviews and a history of fair dealings and maintain open lines of communication throughout the entire process. Both sides should understand expectations, timelines, and any special requirements. 

 

 

 

Looking to learn more about other sectors of the transportation industry? Be sure to check out the rest of our Employer Blog posts and connect with us on social media for more industry updates and advice.  

 

Navigating the Freight Recession: Strategies for Effective Driver Recruitment and Retention

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The trucking industry is no stranger to the ebbs and flows of economic cycles, and the current freight recession presents a unique set of challenges for companies striving to maintain a strong driver workforce. As freight volumes dip and margins tighten, it’s tempting for organizations to scale back their recruitment efforts and focus solely on short-term cost-cutting measures. However, this shortsighted approach can leave companies ill-prepared when the inevitable market rebound occurs. 

 

Despite the temporary slowdown in freight demand, the fundamental need for qualified drivers persists. The driver shortage, a perennial issue in the trucking industry, shows no signs of abating. In fact, the American Trucking Association (ATA) has projected that by 2030, the industry could face a shortage of 160,000 drivers, underscoring the importance of continuous driver recruitment and retention efforts, even during market downturns. 

 

The Imperative of Continuous Recruitment 

Forward-thinking trucking companies recognize that navigating the freight recession successfully requires a strategic approach to talent acquisition and retention. Rather than hitting pause on driver hiring, these organizations are doubling down on innovative solutions to attract and retain top talent, ensuring they have the human capital needed to capitalize on opportunities when the market inevitably rebounds. 

 

One such strategy is leveraging the power of strategic partnerships with specialized driver recruitment firms like Drive My Way. By tapping into their extensive network of qualified drivers and cutting-edge matching technology, trucking companies can maintain a robust talent pipeline without the overhead of a full-time in-house recruitment team. This scalable approach allows organizations to adjust their hiring efforts in real-time, aligning resources with dynamic market conditions. 

The Benefits of Driver-Centric Recruitment 

 Moreover, partnering with a driver-centric recruitment firm ensures that the candidate experience remains a top priority, even during challenging economic times. Drive My Way’s unique approach leverages driver preference data to facilitate personalized job matching, tailored communication, and a deep understanding of what drivers value most in an employer. By prioritizing the driver experience, trucking companies can differentiate themselves in a competitive market and foster long-term loyalty among their workforce. 

 

This personalized approach extends beyond the initial recruitment phase. By continuously gathering and analyzing driver preference data, companies can refine their offerings to better align with driver needs and expectations. This might include adjusting route assignments, implementing more flexible scheduling options, or enhancing benefits packages based on driver feedback. 

 

The value of such strategic partnerships in navigating the freight recession is evident in the success story of CEVA Logistics, a global leader in first and final mile deliveries. By partnering with Drive My Way to streamline their driver hiring process, CEVA Logistics achieved remarkable results, hiring an average of 30 independent contractors per quarter at a cost per hire of just $747. This collaboration, which began in March 2022, focused on filling final mile delivery driver positions across the United States. Drive My Way’s custom solutions and seamless integration with CEVA’s existing TenStreet system enabled them to meet high-priority hiring goals efficiently, even in a challenging economic climate. 

 

CEVA Logistics’ experience underscores how strategic partnerships can effectively address recruitment challenges during economic downturns. By leveraging a driver-centric approach and innovative recruitment solutions, companies can maintain a strong pipeline of qualified drivers, positioning themselves for continued success in the competitive transportation industry. 

 

Enhancing Driver Retention During Economic Downturns  

Another critical aspect of effective driver retention during a freight recession is a commitment to ongoing communication and engagement. Regularly seeking feedback from drivers and demonstrating a genuine interest in their well-being can go a long way in fostering loyalty and reducing turnover. Drive My Way’s platform facilitates open communication channels, enabling trucking companies to gather valuable insights from their driver workforce and make data-driven decisions to improve retention. 

 

This continuous feedback loop can help companies identify potential issues before they lead to turnover. For instance, if multiple drivers express concerns about a particular route or customer, management can proactively address these issues, demonstrating responsiveness to driver needs and potentially averting costly turnover. 

 

Investing in Driver Development 

 Investing in driver development and career advancement opportunities can also help trucking companies weather the storm of a freight recession. By offering training programs, mentorship, and clear pathways for growth, organizations can demonstrate their commitment to their drivers’ long-term success, even during challenging economic times. This investment in human capital not only enhances driver retention but also positions companies to emerge from the recession with a highly skilled and engaged workforce. 

 

Consider implementing a structured mentorship program that pairs experienced drivers with newer recruits. This not only provides valuable support and guidance for new drivers but also offers a sense of purpose and recognition for veteran drivers, potentially improving retention rates across both groups. 

Leveraging Technology for Retention 

 In addition to personalized recruitment and development strategies, leveraging technology can play a crucial role in enhancing driver retention during a freight recession. Advanced fleet management systems, driver-friendly mobile apps, and AI-powered routing technologies can improve efficiency, reduce frustration, and enhance the overall driver experience. 

 

For example, implementing a user-friendly mobile app that allows drivers to easily access route information, communicate with dispatch, and manage their schedules can significantly improve job satisfaction. Similarly, AI-powered routing systems can optimize routes to minimize empty miles and maximize earning potential, addressing one of the key concerns drivers often face during economic downturns. 

Building a Resilient Workforce 

 As the trucking industry navigates the complexities of the current freight recession, it’s clear that a proactive, driver-centric approach to recruitment and retention is essential for long-term success. By forging strategic partnerships, prioritizing the driver experience, and investing in human capital, trucking companies can weather the storm and emerge stronger, ready to seize opportunities in the post-recession landscape. 

 

Companies that maintain their commitment to driver recruitment and retention during the freight recession will find themselves with a significant competitive advantage when the market rebounds. They’ll have a stable, experienced workforce in place, ready to meet increasing demand, while competitors who scaled back their efforts may struggle to ramp up quickly. 

 

Challenges of Being a Small Fleet Operator

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There are over 750,000 motor carriers currently active in the US, and nearly 96% operate ten or fewer trucks.  

 

Small fleets play an indispensable role in the transportation industry and global economy yet face unique challenges when it comes to recruiting and retaining quality drivers while remaining competitive in today’s market.  

 

Are you a small fleet owner wondering how these challenges could affect your operations? Keep reading to find out the difficulties of managing a small fleet and what solutions could help keep your company ahead of the curve.  

 

Operational Challenges 

Some of the most difficult problems faced by small fleet owners occur in daily operations. Although there are many benefits to being a small fleet owner/operator, such as the independence, lower tax burdens, and smaller workforce to pay and be responsible for, operational challenges remain daunting.  

 

Without the cushion of resources larger carriers have available to fall back on, any of these common operational challenges can have a major impact on the success and longevity of a small fleet.  

 

Vehicle maintenance is a crucial part of operating a fleet of any size, but it can be costly. Regular maintenance ensures driver safety and prevents breakdowns, which can be even more expensive. It’s important to implement preventative maintenance schedules and address any issues promptly.  

 

Upholding DOT compliance is essential to being in the transportation industry and requires remaining up to date on local, state, regional, and national regulations. Vehicles must be regularly inspected to ensure compliance with safety standards, and any required reports on vehicle maintenance, inspections, and driver qualifications must be submitted to the DOT.  

 

Route optimization and fuel efficiency are key factors every small fleet must consider. Inefficient routes cost carriers time and money, as fuel remains one of the most significant operational expenses and empty miles directly affect the overall profitability and sustainability of a business.  

 

Recruiting and retaining qualified drivers remains one of the most challenging parts of operating a small fleet in today’s highly competitive market. High turnover affects operational stability and increases spending on hiring and training, which can be especially detrimental for small fleets. Coupled with the industry-wide driver shortage and post-pandemic influx of carriers, focusing on reversing driver turnover is an essential goal for every fleet.  

  

Financial Challenges 

Operational expenses and financial obligations can’t be avoided by carriers of any size, but increasing efficiency and optimization can help mitigate these costs and improve financial stability. 

 

High fuel costs remain a challenging and unpredictable factor for fleets. Although the US Energy Information Administration predicts gasoline and diesel prices will decrease throughout 2024 and 2025, small fleets must still focus on route optimization and implementing fuel-efficient strategies.  

 

Minimizing empty miles can help fleets become more fuel efficient and cut down on lost revenue. Without utilizing strategies to increase load optimization, such as digital freight matching technology, empty miles can have a major impact on overall profitability.  

 

Insurance costs are a nonnegotiable part of operating a carrier, but there are ways small fleets can limit spending on pricey premiums and vehicle policies. By prioritizing driver safety with extensive training and using GPS and telematics to monitor driver performance, carriers can decrease accident rates and lower insurance premiums.  

 

Strategies for Small Fleets to Overcome Challenges 

Implementing the right strategies is critical for successful fleet management, especially in today’s competitive market.  

 

The importance of fleet management software cannot be understated, including route optimization, maintenance scheduling, and using data-driven insights and analytics. Although the up-front cost for installation and training can be daunting, the revenue gained through streamlined operations and fuel-efficient runs will quickly make these technologies more than worth it.  

 

Focusing on driver retention and recruiting qualified drivers can impact many of the challenges faced by small carriers.  

 

Consider offering incentive programs to reward safe driving practices and performance excellence, which can increase driver morale and workplace satisfaction. Driver engagement surveys or one-one-one meetings are another great way to demonstrate your commitment to being a driver-centric employer.  

 

Small fleet owners face unique challenges when it comes to attracting and retaining drivers, such as connecting with qualified drivers and competing with the marketing and brand recognition of large carriers. Small carriers must focus on differentiating themselves from competition while utilizing the right resources to reach drivers where they’re at.  

 

Recruitment platforms, such as Drive My Way’s own small business driver recruitment plan, can connect small fleets to qualified drivers that are actively seeking new opportunities. This cuts down on the need for other expensive advertising campaigns and guarantees exposure to experienced and available drivers.  

 

 

 

Looking for more industry advice and strategies to successfully operate a small fleet in today’s competitive market? Be sure to check out the rest of our Employer Blog posts and learn more about our commitment to CDL drivers on our social media.  

The Challenges of Food & Beverage Delivery

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Every sector of the transportation industry comes with its own unique advantages and drawbacks.  

 

Commercial food and beverage delivery is always in high demand, moves at a fast pace, and can be lucrative for drivers and employers alike. However, there are also some important considerations every company has to make regarding daily challenges and supply chain logistics.  

 

Keep reading to find out some of the biggest challenges faced by commercial food and beverage delivery companies in today’s market, and what solutions could help your business stay ahead of the curve in a competitive and evolving industry.  

 

Regulatory Compliance 

Not many freight types are as heavily regulated as food and beverage. The first challenge often faced in food logistics is complying with the regulations that are set in place by the food industry to guarantee food safety.  

 

Guidelines such as the Food Safety and Modernization Act (FSMA) include regulations that impact food safety across the entire supply chain, including transportation. The FSMA especially emphasizes preventive measures, risk assessment, and traceability.  

 

Complying with this act requires businesses to track food items from farm to table. Consumers must be able to know where the food originates from, how it was handled, and where its final destination will be.  

 

Regulatory compliance can seem challenging, but these standards are also designed to save businesses time and money. By following regulations regarding food safety, including proper handling, storage, and transportation temperatures, businesses can avoid costly accidents such as food spoilage and waste.  

 

However, it is important to note that regulations can vary by state and locality, so companies must stay updated on potential changes or new requirements.  

 

Traceability & Visibility  

Complying with food safety regulations can also help businesses maintain traceability and visibility, factors that are becoming increasingly important in consumer decision processes.  

 

When it comes to food and beverage purchases, customers are paying more attention to product origin countries, ecolabels and green stickers, and other marks that guarantee authenticity.  

 

In fact, a 2020 consumer study found that seven in ten consumers said traceability was important to them, and they would be willing to pay a higher price for it. This means that being able to track the location and condition of products is an essential factor in remaining competitive in the industry.  

 

Traceability also ensures food safety, mitigating risks in transport while decreasing the chances of food spoilage and waste. By having a detailed record of the product journey, companies can quickly identify and address any issues that arise, such as contamination or temperature deviations.  

 

Investing in technologies that enhance traceability, such as blockchain and IoT sensors, can provide real-time data on the status of shipments, helping companies ensure that products are handled correctly and arrive in optimal condition. 

 

Time Sensitivity & Quality Control  

One of the most challenging factors of delivering food and beverage items is that they are sensitive to spoiling. This requires a strict adherence to timely deliveries, safety regulations, and preventative measures. Although perished food or beverage items result in waste and money losses, the situation can become much worse if spoiled goods reach the consumer.  

 

Because of this, product quality and progress must be monitored at every stage of transit. Beyond state and national level regulations, businesses must have their own standards in place to guarantee quality goods from farm to fork.  

 

This involves implementing rigorous quality control measures, regular inspections, and using advanced technologies for real-time monitoring. Sensors and tracking systems can provide data on temperature, humidity, and other conditions to ensure that the products are stored and transported correctly. 

 

Unlike some freight, food and beverage shipments are assigned a must-arrive-by date. If there are any delays in delivery, suppliers are usually charged a rescheduling fee on top of the money losses from wasted product.  

 

Late delivery is not the only factor that can result in food waste and additional charges. Poor storage conditions, improper handling, and not ensuring product quality throughout transit can compromise perishable goods and lead to unnecessary expenses.  

 

Unexpected delays due to traffic, weather conditions, or mechanical failures can also pose significant risks. Companies must have contingency plans in place to handle such scenarios, including backup transportation options and rapid response teams to address issues promptly. 

 

Using GPS tracking and predictive analytics, route optimization software can also help companies to ensure timely deliveries, reduce operational costs and unnecessary expenses, and enhance customer satisfaction.  

 

 

 

 

Although there are many challenging factors to consider before starting out in the food and beverage delivery industry, technology has made great strides in assisting businesses to regularly make timely deliveries of quality products.  

 

For more information about specific sectors of the transportation industry, be sure to follow us on social media and stay up to date on our Employer Blog posts.  

Partnering for Success: How Drive My Way Helps Trucking Companies Thrive in Challenging Times 

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The trucking industry is the lifeblood of the global economy, transporting essential goods and materials across vast distances to meet consumers. However, in recent years, trucking companies have encountered a perfect storm of challenges that have pushed their resilience and adaptability to the limit. From a chronic shortage of qualified drivers to the ever-shifting sands of market demand and the specter of economic uncertainty, the industry has had to navigate a treacherous landscape. In such trying times, forging strategic partnerships and embracing innovation have become the keys to not just surviving, but thriving. 

 

With the American Trucking Associations (ATA) projecting a staggering driver shortage of over 82,000 for 2024, the lack of drivers has become an existential threat for many trucking companies. An aging workforce, high turnover rates, and waning interest from younger generations have combined to create a dearth of qualified drivers, igniting fierce competition for the limited pool of available talent. This scarcity drives up costs and puts immense pressure on operations, forcing companies to adapt and innovate to survive. 

 

Compounding the driver shortage, shifting market demands and evolving customer expectations keep trucking companies on their toes. The meteoric rise of e-commerce has reshaped the transportation landscape, demanding faster, more flexible, and cost-effective delivery. Trucking companies must navigate this new paradigm while also grappling with the ever-present specter of economic uncertainty. The cyclical nature of the business means that companies must always be prepared for the inevitable downturns and market volatility that can squeeze their bottom line. 

 

In the face of these challenges, forward-thinking trucking companies are turning to innovative, technology-driven solutions like Drive My Way to attract and retain qualified, local drivers. Drive My Way leverages advanced algorithms and deep industry expertise to match trucking companies with in-market drivers who are the right fit for their specific needs. By prioritizing quality matching from the outset, these solutions increase the likelihood of long-term retention, minimizing the costs associated with high turnover rates. 

 

This emphasis on finding the right driver-company fit is especially crucial during times of economic turbulence, as it allows trucking companies to focus their resources on other critical areas of their business, rather than constantly struggling to fill open positions. As the industry navigates the uncertain road ahead, those who embrace innovation, adaptability, and a commitment to their workforce will be best positioned to weather the storms and emerge stronger on the other side. 

 

Real-world success stories underscore the transformative impact of strategic partnerships and innovation in helping trucking companies thrive. CEVA Logistics, a leading provider of first and final mile deliveries, partnered with Drive My Way to fill a range of final mile delivery driver positions across the United States. Through a tailored solution and seamless integration with their existing TenStreet system, Drive My Way helped CEVA Logistics streamline their hiring process, resulting in an average of 30 independent contractors per quarter at a cost per hire of just $747. This partnership allowed CEVA Logistics to reduce costs, drive innovation, and generate high-quality leads for their final mile delivery driver positions. 

 

Similarly, Platform Waste Solutions, a pioneering waste management company focused on sustainability, turned to Drive My Way to meet their growing need for Local CDL A and B waste transportation drivers in key markets throughout the southern United States. Drive My Way developed a custom hiring solution carefully tailored to their specific job requirements and geographic footprint. This collaboration helped Platform Waste Solutions achieve their lowest number of open job positions in a long time. In just six months, they hired 18 drivers at a cost per hire of only $557, underscoring the effectiveness of the partnership in reaching critical hiring goals and securing pre-qualified leads at a reduced cost. 

 

The trucking industry is navigating a gauntlet of challenges that demand ingenuity, collaboration, innovation, and resilience. From the unrelenting driver shortage to the ebb and flow of market demand and the ever-present specter of economic uncertainty, trucking companies must be nimble and proactive to stay ahead of the curve. By forging strategic partnerships with companies like Drive My Way and embracing innovative solutions, trucking companies can tap into the tools, expertise, and support they need to thrive in even the most challenging of times. As the industry continues to evolve at a breakneck pace, those who prioritize collaboration and adaptability will be in the driver’s seat, poised to steer their businesses towards a brighter future. 

Bridging the Gap: Supporting Veterans in Their Transition to Civilian Life

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Life is change. Every aspect of life brings unique moments of transitions, whether personal or professional. A new job, a changing family dynamic, a big move, a worldview or cultural shift – to name only a very few. Transitioning into military life, and then eventually reversing that shift back into civilian life is perhaps one of the most dramatic transitions that American adults routinely make, yet this change can be largely unsupported for many veterans, including those who enter the trucking industry. 

Sergeant David Pike, Director of Recruiting for NFI, is on a mission to help bridge that gap for his fellow service members. This article sheds light on the unique experiences and hurdles faced by veterans as they make the transition to civilian life. We also highlight the ongoing work of NFI, a company committed to supporting veterans in their journey. As Sgt. Pike continues to share his story and champion programs supporting veterans in trucking, we hope you’ll join us in the conversation by asking the veterans on your own team, “How are you today?” and “How can I help make a meaningful change for veterans in this workplace?” 

Visible and Invisible Challenges

Transitioning from military to civilian life brings about challenges that often remain invisible to those unfamiliar with the journey. In 1980, approximately 18% of U.S. adults were military veterans. As of 2022, that number has fallen to only 6% (Pew Research Center, 2023). In other words, if you are a veteran transitioning from military service to civilian life today, only about 1 in every 17 adults has been through a similar experience. In contrast, that number is much higher in the transportation industry. 1 out of every 10 truckers in the United States is a veteran (United States Census Bureau).

In the military to civilian transition, veterans may be given basic re-entrance resources through programs such as the Transition Assistance Program from the U.S. Government. However, the reacclimation process of adapting to new routines and organization structures, translating military skills into civilian jobs, confronting mental health concerns, and reconstructing personal relationships requires persistent, ongoing effort. 

Sgt. Pike shared a recent interview that he watched that he felt captured the challenges of a military to civilian transition:

It was a Marine veteran [speaking] about the military. You’re just not allowed to show weakness, no matter how painfully you’re struggling inside. I don’t care if your spouse is cheating on you, I don’t care. If you’re going through bankruptcy, I don’t care. If your child is in the hospital, I don’t care. When you show up in uniform, you have to show 100% strength or your troops don’t follow. That’s armor.

Now, when we enter the civilian world, zero help is given to any veteran of how to take that armor off. We’re great leaders, and soldiers will follow because they know that is the order of rank and structure. And secondly, in combat, if they don’t do it, people will die. That is not the structure in civilian life, and that is a huge struggle for so many of our veterans that manifests itself into a lot of mental health struggles.

Employers can help smooth this transition with intentional, sustainable support.

Showing Commitment as a Carrier

Addressing the challenges of transitioning to civilian life requires a concerted effort from both veterans and the organizations that aim to support them. As an employer in trucking, there are large and small ways to increase your support for veterans. Veterans In Trucking suggests starting with high-visibility actions like displaying the American flag online, recognizing service with decals on rigs, or clearly partnering with organizations that honor veterans. In our conversation, Sgt. Pike also shared NFI’s growing initiatives and his hopes to amplify industry-wide conversations to better support veterans who are truck drivers. 

Once service members have joined your team, creating a supportive environment of like-minded individuals is key. NFI does this through Employee Resource Groups (ERGs). One of their ERG’s, the Veterans Engagement Team (VET), is specifically designed to connect, serve, and advocate for Veterans within NFI and throughout the communities where they operate. In 2023, NFI surveyed the members of VET about their top concerns and priorities for the coming year. An overwhelming 57% of respondents indicated that they wanted to focus on the transition from military to civilian life as a crucial issue. 

We don’t have enough resources built for our veterans, we don’t have enough of the ability for veterans to transition from military to civilian life. So when we got those results back in [from the VET survey], out of roughly 50 responses, transition to civilian life was 57%. The next closest one was veteran suicide at 46%. I think that we have to be better in tune with what our veterans are asking for, without them actually asking for it.  

– Sgt. David Pike

Pike shared that, as the head of the recruiting team, he is leading efforts to distribute welcome packets with easily accessible resources, create a mentorship program, and actively aligning themselves with and supporting charitable organizations that benefit veterans. This is just one example of how employers can support veterans.

Seek the Cause, not the Symptoms

Speaking with Sgt. Pike highlighted a crucial distinction between symptoms and causes in the context of veteran support. While symptoms, like poor mental health, are undeniably significant, it’s equally vital to address the underlying causes, particularly the lack of robust transition resources for veterans. Poor mental health, including conditions like PTSD, anxiety, or depression, is a symptom resulting from the challenges veterans face during their transition to civilian life. However, these challenges are often rooted in systemic issues such as insufficient support networks, inadequate recognition of military-acquired skills, and a general lack of awareness among employers. It’s imperative to go beyond treating the symptoms by focusing on comprehensive solutions that tackle the root causes. 

By enhancing transition resources, including targeted programs, education for employers, and initiatives fostering understanding, the trucking industry can proactively address the core issues contributing to poor mental, emotional, or physical health among veterans. 

A Call to Arms

Bridging the gap for veterans transitioning to civilian life is a collective responsibility that requires both individual and organizational commitment. Sgt. David Pike’s dedication to this cause sheds light on the challenges faced by veterans entering the trucking industry and underscores the importance of proactive measures to support their journey. 

As veterans navigate the visible and invisible challenges of the military to civilian transition, it is evident that addressing symptoms alone is insufficient. NFI’s commitment, exemplified through initiatives like the Veterans Engagement Team (VET) and strategic partnerships with charitable organizations, serves as a promising blueprint. By actively engaging in the military-to-civilian transition dialogue and developing tailored support, NFI showcases tangible steps employers can take. However, the true impact lies in recognizing and addressing the systemic issues underpinning the challenges faced by veterans. Employers in the trucking industry must not only address the symptoms but also invest in comprehensive solutions.

A holistic approach must delve into the root causes. It is imperative for employers to go beyond symbolic gestures and that they actively invest in robust transition resources, provide recognition and education for military-acquired skills, and contribute to creating workplaces that honor and support the well-being of those who have served our country.