Hiring qualified drivers is one of the most important challenges facing carriers today. Beyond licensing and experience, long-term success often comes down to how a candidate solves problems, handles pressure, and interacts with others. Behavioral interviewing offers a clearer window into those real-world skills by focusing on how drivers have responded to situations in the past. 

 

Keep reading to learn what behavioral interviewing is, why it matters for trucking employers, and how you can use it to make better hiring decisions. 

 

What is Behavioral Interviewing? 

At its core, behavioral interviewing asks candidates to describe experiences from their work history that are relevant to competencies you care about in your operation.  

 

This style of interviewing is grounded in well-established hiring science that connects past behavior to likely future performance. Traditional interviews often rely on general questions about background or hypothetical scenarios. While those questions provide useful context, they do not necessarily show how a driver has responded in real life when stakes were high.  

 

Behavioral interviews capture that evidence-based insight so you can see the actions a candidate has taken and the results they produced. 

 

Why Carriers Should Use Behavioral Interviewing 

In trucking, soft skills and decision making are just as critical as technical ability. A driver might have certain endorsements or years of experience, yet how they deal with unexpected breakdowns, tight deadlines, and difficult customers will determine whether they thrive with your company. Behavioral interviewing reveals key patterns in how a candidate actually manages challenges on the job. 

 

By using this method, you reduce the risk of hiring based solely on first impressions. Candidates can easily project confidence, but when pressed for detailed examples of how they handled specific past tasks, you can begin to see a clearer picture of their strengths and limitations. Behavioral questions tend to reduce unconscious bias because they focus on concrete examples rather than subjective qualities like likability. 

 

A thoughtful behavioral interview gives you evidence of how a candidate responds under real pressure. For example, asking a driver to describe a time they resolved a breakdown rather than simply asking how they would handle one reveals more about their initiative and resourcefulness.  

 

Asking follow-up questions about the outcome also shows how they reflect on their actions. This leads to better hiring decisions and reduces turnover because you build your team around actual performance patterns rather than unverified promises. 

 

Getting Started with Behavioral Interviewing 

1. Identify the Competencies You Value Most 

Before you ever sit down with a candidate, clarify the behaviors that matter most in the role. Core competencies for drivers may include problem solving, time management, safety focus, communication, and customer service. Think about situations your top performers have handled well and use those as the foundation for your questions. 

 

2. Develop Targeted Behavioral Questions 

After you have your competencies defined, you should craft questions that prompt candidates to share detailed examples from their past work. Instead of basics like “Have you ever been late on a delivery?”, ask something like “Tell me about a time you were running behind schedule and what you did to still meet expectations.” Questions like this will encourage candidates to go beyond yes/no responses and give you a narrative to evaluate. 

 

3. Use the STAR Framework to Listen Carefully 

One of the most helpful guides for evaluating answers is the STAR method, which stands for Situation, Task, Action, and Result.  

 

By listening for these four elements in a response, you can consistently assess whether the candidate actually owned the challenge and drove a positive outcome. STAR helps you follow a structure that keeps the conversation on track and ensures you gather useful detail. 

 

4. Ask Follow-Up Questions 

It’s important in behavioral interviewing to never accept surface-level answers. Follow up on details like what alternatives they considered in a certain situation, how they decided on a particular action, and what they would do differently next time. Follow-ups deepen your understanding and separate prepared sound bites from real experience. 

 

5. Consistent Evaluation Across Candidates 

To make fair comparisons, you should ask similar behavioral questions to all candidates for a given role. This consistency helps you rate answers on common criteria and draws a clearer line between someone who handled similar challenges well in the past and someone whose answers are vague. 

 

Example Behavioral Questions for Drivers 

Below are a few sample questions tailored to trucking roles that can prompt meaningful responses:  

 

• Tell me about a time when you encountered a mechanical issue on the road. What did you do and what was the outcome? 

• Describe a situation where you had to work with a dispatcher or colleague who gave you incorrect information. How did you resolve it? 

• Talk about a delivery that did not go as planned. What steps did you take to keep your customer satisfied and your company informed? 

 

These questions require candidates to draw on real experience rather than hypothetical reasoning, and the answers will give you insight into how they think through problems, and how they might apply their skills under pressure. 

 

 

 

 

For more ways to stay ahead of the curve in the transportation industry in 2026, be sure to check out the rest of our Employer Blog posts and connect with us on social media.