It is no surprise that America has been struggling with a truck driver shortage over the past few years. Now more than ever, companies need to reevaluate their recruiting and retention strategies for finding and keeping qualified drivers that meet the needs of their jobs.
Some companies have tried offering a large sign-on bonus for drivers only to be faced with turnover once the bonus is collected. Other companies have promised drivers home time and great pay, but often fall short of delivering these perks.
In order to start attracting, hiring, and retaining qualified truck drivers in this competitive market, employers should apply these tips to their driver recruiting strategy to give themselves a competitive advantage.
1. Value drivers by always being honest and respectful.
The last thing a driver wants is a company who over-promises and under-delivers. Before posting a job, companies should take the time to reevaluate the perks of the job and make sure that pay isn’t inflated, home time is realistic, and benefits are factual.
Truck drivers are looking for a job that meets their qualifications, but they are also looking for a job that meets their lifestyle.
Drive My Way’s research shows that more drivers are requesting to travel with a pet or spouse, are looking for more home time, and are placing more value on maintaining their health while driving. Companies who are truthful in their job advertisements will attract drivers who not only meet the qualifications, but are also happy with the lifestyle that the job offers.
When a company promises a driver these perks but then changes the rules a few months into the job, the driver loses interest in keeping that job and also loses respect for the company.
And after a driver loses respect for a company, that driver will let his or her entire network of drivers know exactly what happened, leading to a difficult time filling future jobs.
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2. Ask drivers for their feedback before they post it themselves.
Sometimes it takes a company to post a job advertisement on Facebook to find out from their current drivers that their pay is too low, their benefits aren’t desirable, and they over-promise and under-deliver. Drivers want their opinions to be heard and are willing to share feedback—the problem is, most companies never ask.
Instead of waiting to receive this feedback on a public social media platform, companies should ask their drivers for feedback directly through an engagement survey, an in-person conversation, or a even a quick poll.
This not only gives the company an accurate pulse on their drivers’ happiness and satisfaction with their jobs, but it is also a great retention method because it proves that the company cares.
After collecting the feedback from drivers, companies should have a plan in place to quickly address how they plan to respond to the feedback and make improvements. Nothing is worse than providing feedback to a company and never seeing anything come from the survey.
3. Offer referral bonuses and performance incentives.
Drivers are looking for more than just a lofty sign-on bonus. Drivers are looking to be involved with a community, to be acknowledged for their accomplishments (no matter the size), and to have the opportunity for growth. When drivers are presented with these opportunities, they are more willing to refer a friend to a job opening at their company and be more engaged with their work.
Instead of constantly investing in replacing drivers, companies should implement referral bonus programs or performance incentives to retain their current, already-qualified drivers.
However, don't let your referral bonus or performance incentive program fall into the "large sign-on bonus trap." Focus on incentives that are linked to retention instead of incentivizing quick turnover.
When implementing a referral bonus program, make sure money is given out after the referred driver is with the company for a specific time, instead of granting it immediately after a new driver starts. In addition, performance incentives should reward drivers for maintaining good safety measures, fuel efficiency, and time management skills over an extended period of time. These not only help drivers stay focused on the company's goals, but also reward them for living out the mission.